Organics fresh to you

Terms & Conditions

Thanks for visiting

Thanks for viewing the Vegebox website. Please read the terms and conditions carefully. By using you are agreeing to the terms and conditions below.

Who’s who in boring legal jargon!

“Vegebox” – you guessed it – that’s us and we are owned by Chantal Organic Wholesalers 2013 Limited a New Zealand Family owned and run company.
The Buyer – that’s you, or any, firm, company or entity buying goods from Vegebox.
The “Goods”, that means all the Vegeboxes supplied by Vegebox to you – the Buyer.
“Terms” means these terms and conditions of sale.


At Vegebox we endeavour to deliver the goods at the Buyer’s address within any time specified, and the Buyer shall accept the goods if the goods are delivered within a reasonable time thereafter. However we do not guarantee supply or delivery on time.

Deliveries are made by Fastway couriers.
Boxes are Non chilled therefore loss of quality is receivers responsibility
We are not liable for any wrong deliveries due to incorrect addresses being provided. We reserve the right to accept or refuse orders for any reason.

Delivery over night to most North Island towns
Rural delivery usually is made by NZ post and incurs an additional day in transit
Non delivery: it is the receiver’s responsibility to notify if box is not received within expected delivery time frame. Dispatch is always at close of day 5 pm.

Unless advice is received in writing within 24 hours of delivery – all goods are deemed to have arrived and are of sufficient quantity and quality. Failure to notify Vegebox means no discount down or credit.

Customer must advise us of delivery instructions, i.e. backdoor
Once delivered any loss / theft not Chantal Organic Wholesalers responsibility or else have someone to receive at all times.
Please note Couriers are not able to ring mobile phone No’s, but do require a contact telephone No’s.
South Island delivery at own risk. We do not deliver overseas.
South Island delivery time expect a minimum two days.
South Island delivery is to nearest depot.

What will be on your statement

The name that will appear on your bank statement is our business trading name “Vegebox”.

Credit Card Payments

Payments are processed through the secure DPS Payment Express system. Any credit card details stored for recurring payments are done so on the DPS system. No credit card information is stored by us. Payments must be received prior to orders being shipped.

Automatic Payments

Automatic payments must be provided with a notable reference number. We take no responsibility for automatic payments made that cannot be traced to a customer. Automatic payments must be received prior to the products being sent out.

Cancellation Policy

Due to the perishable nature of our products we are unable to accept cancellations of orders less than 1 working day before the delivery date.

Purchase Policy

All orders for next day delivery need to be placed by 11 am of the day before.

Changes to Terms

If we need to change these terms we will make every reasonable effort to let you know.

Price and Price Changes

All prices are NZ dollars. Price changes will be clearly made on the website and we will make every reasonable effort to notify the Buyer one week prior to change.

Continuing Supply

It is acknowledged that all goods supplied by, Vegebox to the Buyer from time to time are made pursuant to this contract and that these Terms apply to all such sales. Any contracts or arrangements between the Buyer and Vegebox with regard to the sale of goods in force at the time these Terms are acknowledged by the Buyer are terminated.

Force Majeure

Should any cause beyond the control of Vegebox including, but not limited to, any order of government or other authority, strike, lockout, labour dispute, delays in-transit, difficulty in procuring components, embargo, accident, emergency, act of God or other contingency, interfere with delivery by Vegebox or with the performance by Vegebox of any of its obligations under Terms then Vegebox shall be entitled at its sole discretion to suspend its performance of, any such obligation or to cancel this contract and shall not be liable to the Buyer in any respect.


If you are unhappy with any of our products we will happily offer a replacement item. If the issue cannot be resolved we will happily refund the payment.

Outstanding Debt

If you incur any outstanding debts we will in the first instance try to recover the outstanding monies through our own internal recovery process. Should this process not recover the outstanding debts your debt will be transferred to Baycorp for collection. Baycorp fees will be added to your debt and you will be required to pay for collection costs.